The use of the term “Property” refers to the campground or accommodation you are booking. All customers and guests are required to comply with all applicable legislation while on lands managed by NSW National Parks and Wildlife Service, including the National Parks & Wildlife Act 1974 and the National Parks and Wildlife Regulation 2009. We reserve the right to make amendments to these terms and conditions from time to time. You will be notified if you hold a future booking, which may be affected by these amendments.
Terms of use
Property use
Use of the Property is for short term holiday stays. Any other proposed use of the Property, such as for an event or commercial purpose will require the prior written approval.
Check in and check out times
Check in and check out times must be adhered to. Additional charges may apply for check in or check out, other than the times specified. Unoccupied sites left vacant may only be held for 24 hours and reserve the right to use vacant sites and no refund will be provided.
National park use fees
The cost of your booking does not include fees such as but not limited to, vehicle entry fees and landing fees. Where fees apply, it is your responsibility to ensure you have a valid pass for the duration of your visit.
Reservation cancellations
Unforeseen park operational issues and management obligations including but not limited to extreme weather events, fire, natural disasters may mean that the reservation cannot be provided. We will not be liable for any other losses you may incur as a result of this cancellation.
Reservation Termination
We may terminate the reservation and ask you and your guests to leave the park immediately if you or any guest or visitor at the Property during your stay:
- Breaches any legislation
- Breaches these terms and conditions
- Causes annoyance or nuisance to others in the vicinity of the Property; or
- Behaves unacceptably (including drunken or uncontrolled behaviour, offensive language, malicious or negligent use of facilities, theft or any other form of behaviour deemed inappropriate).
No refund will be provided in these circumstances.
Inclement weather
No refunds will be provided outside of the policy due to bad weather.
Number of guests
The Property must only be occupied by the number of people specified and paid for in the reservation. Limits on the number of reservations accepted at a Property may also be enforced. In accordance with legislation, failure to comply may result in a fine. Additional occupants are subject to availability and Property limits. We reserve the right to turn away occupants not identified in your reservation. No refund will be provided if a lesser number of occupants arrive to those paid for in your reservation.
Unaccompanied minors and under 18 years old
All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18-year-old guest/s. If a customer or guest is found to be under the age of 18 and is not accompanied by a responsible adult, we may immediately cancel the customer’s reservation and the full reservation amount will be forfeited.
Smoking
NSW National Parks are no smoking areas.
Pets
Pets and domestic animals (other than certified assistance animals) are not allowed in parks.
Belongings
Any monies, valuables, goods or vehicles that belong to you which are brought into the Property remain your responsibility. We are not responsible for their safekeeping and will not replace damaged, lost or stolen items.
Privacy
Your personal information will be held for reservation purposes and not shared with 3rd parties.
Your responsibility
You are responsible and liable for the actions of you and your guests at the Property, for the duration of the reservation. You must ensure you and all your guests comply with these terms and conditions, as well as any additional conditions specified on notices provided.
We reserve the right to invoice or charge additional fees if the Property is damaged, left in an unreasonable or unsatisfactory condition, and/or Property items are broken or lost.
Changes and cancellations by you
We strongly recommend you and your guests purchase comprehensive travel insurance. You and your guests should be satisfied that your chosen insurance cover fully meets your personal requirements especially in respect of inclement weather, personal injury or illness. No refund will be made if you cancel any part of the reservation.
Covid-safe Travel
The following guidelines are in place to protect visitors and manage booking numbers to enable physical distancing.
- Only the people booked can stay. Additional people will not be allowed on arrival.
- You are responsible for maintaining contact details of your guests.
- You can book a maximum of 2 sites.
By booking you understand and agree that:
- You agree to bring your own cleaning supplies, sanitation products and plenty of water as water supply cannot be guaranteed.
- You will follow all directions, signage and physical distancing and public gathering rules. Latest rules are available on the NSW government website.
- If you are feeling unwell, you will stay at home.
Campsites will be maintained to general standards but we cannot guarantee that surfaces and touch-points are sterilised.